Refund Policy — ReportDesks
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💰 Refund Policy

Refund Policy

Last updated: January 1, 2025 · Effective immediately

We stand behind every report we deliver. If something goes wrong, we make it right — no complicated process, no fighting for your money back.

✅
100% Money-Back
Full refund if we can't deliver a complete, accurate report. No partial refunds — all or nothing.
⏱️
7-Day Window
Request your refund within 7 days of purchase. We process all approved refunds within 3–5 business days.
📧
Simple Process
Email us your order number. That's it. No forms, no phone calls, no hoops to jump through.
🛡️ Our Promise: ReportDesks was built on trust. If you're not satisfied with your report for any legitimate reason, we will refund you — period. We would rather lose the revenue than lose your trust.

1. Our Refund Guarantee

ReportDesks offers a 100% money-back guarantee on all vehicle history reports and property/land reports. We are confident in the quality and accuracy of our data, and we back that confidence with a straightforward refund policy.

We do not offer partial refunds. If you qualify for a refund, you receive the full amount you paid — no deductions, no processing fees withheld.

2. When You Are Eligible for a Refund

You are fully eligible for a refund in the following situations:

Situation Eligible? Notes
We cannot retrieve any records for your VIN or property ✓ Yes You should not have been charged — contact us immediately
Report data is significantly inaccurate (verified error) ✓ Yes Please provide documentation of the inaccuracy
Report was not delivered to your email or screen ✓ Yes Check your spam folder first; if still missing, contact us
Duplicate charge — charged more than once for same report ✓ Yes We will refund all duplicate charges immediately
Report did not match the VIN or property you searched ✓ Yes Contact us within 7 days with details
Changed your mind after viewing the report ✗ No Digital reports are delivered instantly and cannot be "returned"
Report showed no issues on a vehicle/property you didn't buy ✗ No A clean report is a complete and accurate report
Wrong VIN or address entered by the customer ⚠ Case-by-case Contact us — we may be able to re-run the correct report
Request made after 7 days of purchase ✗ No Refund window is 7 days from purchase date

3. How to Request a Refund

Requesting a refund is simple. Follow these steps:

1

Email Us Within 7 Days

Send an email to refunds@reportdesks.com within 7 days of your purchase date. Requests after 7 days cannot be honored.

2

Include Your Order Number

Include your order reference number (found in your confirmation email, e.g. RD-2025-00123) and the email address used at checkout.

3

Briefly Describe the Issue

Tell us what went wrong — a sentence or two is enough. If the report contained inaccurate data, please include any documentation that supports your claim.

4

We Review & Respond Within 1 Business Day

Our team reviews every refund request personally. We will respond within 1 business day with a decision and next steps.

5

Refund Processed in 3–5 Business Days

Once approved, your refund is returned to the original payment method within 3–5 business days. You will receive an email confirmation when it is processed.

4. Refund Processing Times

After we approve your refund, processing times depend on your payment method:

  • Credit / Debit Card (Visa, Mastercard, Amex): 3–5 business days to appear on your statement
  • PayPal: 1–3 business days to your PayPal balance
  • Bank Transfer: 5–7 business days depending on your bank
ℹ️ Refunds are always returned to the original payment method used at checkout. We cannot issue refunds to a different card, account, or payment method.

5. Digital Product Notice

ReportDesks sells digital reports that are delivered instantly upon payment. Because our reports are delivered electronically and consumed immediately, standard "change of mind" return policies that apply to physical goods do not apply here.

However, we still offer our money-back guarantee for any legitimate quality issue — because we believe in the accuracy and completeness of our data.

6. Data Accuracy & Government Records

Our reports are sourced from official government databases including NMVTIS, state DMVs, NHTSA, county recorder offices, FEMA, IRS, and PACER. While we strive for 99.8% accuracy, we cannot guarantee that all government records are complete, current, or error-free — as these databases are maintained by third-party government agencies beyond our control.

If inaccurate data in a government database caused an issue with your report, we will still work with you on a case-by-case basis. We may be able to re-run the report or issue a partial credit at our discretion.

⚠️ Note: A report that shows "no issues" or "clean history" is a complete and accurate report — not a reason for a refund. The absence of problems is the result, not a failure of delivery.

7. Chargebacks & Disputes

We ask that you contact us at refunds@reportdesks.com before initiating a chargeback with your bank or credit card company. We resolve the vast majority of issues directly, and a chargeback without prior contact may result in your account being flagged.

If you initiate a chargeback for a transaction that does not qualify for a refund under this policy, we reserve the right to dispute that chargeback with documentation of the delivered service.

8. Contact Us

For all refund requests and questions about this policy:

Need a Refund or Have a Question?

Our support team responds within 1 business day. We're here to help.

📧 Email refunds@reportdesks.com Contact Support